Online Reputation Management
Online reputation management that earns trust rather than hiding
What page one says about your company name closes or kills more deals than any campaign you will run this year. Most businesses have never deliberately looked at it.
- Branded SERP audit and legitimate asset building
- Review request flow plus same-day response templates
- Monitoring and alerting across review platforms and mentions
Why us
Why choose Digiloom for online reputation management services
Digiloom is a Pakistani digital studio registered in the United Kingdom, with clients across Pakistan, the Gulf and the UK and beyond. The people who scope your programme are the people who run it — there is no handover to a junior team after the pitch.
What page one says about your brand name closes or kills more deals than any campaign you run.
We publish our process and our pricing bands because the alternative — an opaque retainer with no defined deliverables — is how most agency relationships go wrong. You will know what is being done each month, what it costs, and what it is expected to return.
Process
How we deliver online reputation management services
Audit
Branded SERP, review platforms, sentiment themes and volume by source.
Fix the flow
When and how you ask for reviews, and who responds.
Build assets
Profiles, content and press that legitimately deserve to rank for your name.
Respond
Templates, tone and turnaround times agreed with your team.
Monitor
Alerts on new mentions and monthly sentiment reporting.
Scope
What the engagement covers
Branded SERP control
Own the results for your brand name with legitimate assets, not suppression tricks.
Review systems that last
Request timing, channel and templates that fit how your team already works.
Response frameworks
Approved language for common complaints so responses go out same-day.
Honest counsel
If the reviews are right, the fix is operational. We will say so.
The work
What online reputation management looks like in practice
We audit branded search and review platforms, build a system that earns positive reviews consistently, and make sure the assets you control — site, profiles, press, content — occupy the results people see when they search your name.
- Branded search and sentiment audit
- Review generation programme
- Response templates and escalation workflow
- Profile optimisation across review platforms
Deliverables
What is included in online reputation management services
Every engagement is scoped in writing before it starts. This is the standard shape — yours may add or drop lines, but nothing is hidden.
In the scope of work
- Branded search and sentiment audit
- Review generation programme
- Response templates and escalation workflow
- Profile optimisation across review platforms
- Positive asset creation and ranking
- Monitoring and alerting
What you receive either way
- A written scope with named deliverables and dates
- A live dashboard you can open at any time, not a monthly PDF
- A monthly review that covers the misses as well as the wins
- Full ownership of every account, file and repository
- A named senior lead who does the work, not a manager who relays it
Fit
Who this work tends to suit
We are a better fit for some sectors than others. These are the ones where we have depth and can show relevant work.
Straight talk
How this differs from what you have probably had before
| Situation | What usually happens | What we do instead |
|---|---|---|
| Technical fixes are identified | You get a PDF of recommendations and a wait for your own developers | Our engineers ship the fix in your repo, behind a measurable baseline |
| A month underperforms | The report opens with whichever metric went up | The review opens with what missed forecast, and what it cost |
| Budget comes under pressure | More spend is proposed | We look at conversion first — usually the cheaper fix |
| You decide to leave | Accounts sit in the agency's name | Everything is in your name from day one; handover takes a day |
Budget
What this typically costs
Published bands so you can self-select before booking a call. Final quotes are itemised and depend on market competitiveness, your technical starting point, and how much your own team will do.
Starting out
$1,200/month
One channel, a single market, a smaller catalogue or service list.
Full pricingGrowth programme
$3,000-$6,000/month
Multi-channel, with engineering capacity and a CRO testing programme included.
Get a quoteMulti-market
From $8,000/month
Two or more countries or languages, larger catalogues, a named lead per market.
Discuss scopeNext steps
Getting started
Send us what you have
A URL, the market, and roughly what you can spend. Even a paragraph is enough for us to form a view.
We audit before we pitch
Two weeks looking at analytics, crawl data, ad accounts and your CRM. You keep the findings whether or not you continue.
Scoped proposal in three days
Itemised, with a forecast attached, so you can cut anything you do not believe in before it starts.
Work starts in two-week sprints
Engineering and campaigns run in parallel, every change baselined so we can prove what moved.
Portfolio
Proof it works
Design, build and growth programmes we can talk about publicly — with the numbers the client signed off.
In their words
What clients say when we are not in the room
They were the first agency that told us to spend less. It cost them revenue and won them a three-year relationship.
The developers actually shipped the fixes. Every agency before this handed us a PDF and waited for our team to do the work.
We stopped guessing which channel was working. The attribution work paid for itself in the first quarter.
Six clinics, one system, and appointments that finally show up in the diary. The map pack work changed our week.
Our store went from four seconds to under two. Mobile conversion moved the same month.
They said no to half of what we asked for and explained why. That is the part I trust.
They were the first agency that told us to spend less. It cost them revenue and won them a three-year relationship.
The developers actually shipped the fixes. Every agency before this handed us a PDF and waited for our team to do the work.
We stopped guessing which channel was working. The attribution work paid for itself in the first quarter.
Six clinics, one system, and appointments that finally show up in the diary. The map pack work changed our week.
Our store went from four seconds to under two. Mobile conversion moved the same month.
They said no to half of what we asked for and explained why. That is the part I trust.
Reporting we can actually take to the board. Revenue, pipeline, cost per opportunity — not impressions.
The rebrand and the site launched together and the enquiry quality jumped immediately.
We moved a third of delivery orders off the aggregators. That margin went straight to the bottom line.
They rebuilt our category pages properly instead of chasing keywords. Non-brand revenue nearly tripled.
Straight answers on what a realistic budget buys, before we signed anything.
Arabic and English handled as two markets, not one translated site. That distinction mattered.
Reporting we can actually take to the board. Revenue, pipeline, cost per opportunity — not impressions.
The rebrand and the site launched together and the enquiry quality jumped immediately.
We moved a third of delivery orders off the aggregators. That margin went straight to the bottom line.
They rebuilt our category pages properly instead of chasing keywords. Non-brand revenue nearly tripled.
Straight answers on what a realistic budget buys, before we signed anything.
Arabic and English handled as two markets, not one translated site. That distinction mattered.
FAQ
Online reputation management services — FAQs
Can you remove negative reviews?
Only those that violate platform policy — fake, defamatory or off-topic. Genuine criticism is answered, not erased.
How fast does page one change?
Usually four to twelve weeks, depending on how entrenched the negative result is.
Next step
Ready to talk about online reputation management services?
Send us the site, the market and the budget range. You will get a straight answer on whether we are the right fit — including when we are not.